LG to expand cloud-based call centres

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Image Credit: Infotechlead

LG electronics, today announced today to expand cloud-based call centres to offer customer care services amid the pandemic. LG has recently launched its cloud-based call centres in the US and eyes to expand in 10 more countries including Brazil, France, Vietnam and South Korea, by the end of this year.

LG said the cloud-based call centres, powered by Amazon Web Services and Genesys’ cloud solutions will promote work from home and enable easy updates of news services like chatbots. The company said the new system will help customers speak with call centre employees swiftly.

LG Electronics is likely to report strong second-quarter earnings, as its mainstay home appliance business continued to rack up solid results.

The South Korean electronics tech company was projected to log 17.6 trillion won or US$15.5 billion in sales in the April-June period, up 37 percent from a year earlier, while its operating profit was estimated to soar 140 percent on-year to 1.2 trillion won over the period, according to the data from seven local brokerage houses compiled by Yonhap Infomax, the financial news arm of Yonhap News Agency.