- Genesys Engage on Microsoft Azure will be available in late 2020
- The companies are providing Genesys Engage on Microsoft Azure through a joint co-selling and go-to-market strategy
Microsoft has joined hands with Genesys to provide enterprises with a new cloud service for contact centres. This will enable them to deliver superior interactions for customers said the companies. Genesys Engage, running on Microsoft Azure will allow enterprises to have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey.
Genesys Engage on Microsoft Azure will be available in late 2020. The companies are providing Genesys Engage on Microsoft Azure through a joint co-selling and go-to-market strategy.
Leverage cloud and artificial intelligence
Peter Graf, chief strategy officer of Genesys said, “We are thrilled to give large enterprises the opportunity to run their mission-critical customer experience platform in the cloud environment they already know and trust — Microsoft Azure. Together, we are making it simpler for even the most complex organisations to transition to the cloud, enabling them to unlock efficiencies and accelerate innovation so they can build deeper connections with customers.”
The companies said that by running the Genesys customer experience solution on the cloud environment, enterprises will be able to maximise their investment in Microsoft Azure through simplified management and maintenance requirements, centralised IT expertise and reduced costs. It will make it easier for enterprises to leverage cloud and artificial intelligence (AI) technologies to gain deeper insights and provide tailor-made experiences for their customers.
Seamless customer journey
Kate Johnson, president, Microsoft U.S said, “Large contact centres receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience. By leveraging Microsoft’s Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure, and scalable platform.”