- The Bot uses an AI-based platform to listen to customers’ questions and respond to them
- The platform has an auto-learning feature that helps improve answering accuracy
- The bot can be invoked by the users by simply dialing a video call enabled helpline.
- It will come with multilingual capabilities to enable brands to communicate with customers in a language of their choice
- The video assistant solution has been developed by Jio in conjunction with the US-based Radisys, a Reliance Industries Ltd subsidiary
Reliance Jio Infocomm Ltd has unveiled its patent-filed innovation – an Artificial Intelligence (AI) based Video Call Assistant (Bot) that can be accessed via a 4G phone call, without the need for installing any other application.
About the assistant
The Bot aims to help the brands to offer an efficient and high-quality customer engagement experience. It uses an AI-based platform to listen to customers’ questions and respond to them. In addition, the platform has an auto-learning feature that helps improve answering accuracy.
The Jio Bot Maker, a tool that accompanies the Jio Bot platform, aims to democratise AI by enabling small businesses to create their own AI-based Bot with no-coding. The bot can be invoked by the users by simply dialing a video call enabled helpline. It will come with multilingual capabilities to enable brands to communicate with customers in a language of their choice. It can be customized too.
Making AI accessible for everyone
“Jio is committed to bringing innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently,” said Mathew Oommen, President of Reliance Jio Infocomm Ltd.
He added “Radisys is helping us make AI accessible for everyone so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IoT, and open-source architecture adoption.”
The video assistant solution has been developed by Jio in conjunction with the US-based Radisys, a Reliance Industries Ltd subsidiary.
