C3.ai To Team Up With Microsoft Dynamics 365 and Teams To Boost Next Phase Of Growth

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  • C3.ai and Microsoft have collaborated in the enterprise AI space for many years
  • Remote selling is becoming very important as industries are shifting to a digital-first approach

Enterprise AI software provider C3.ai has announced plans to collaborate with Microsoft Corp. This will be done to enhance C3.ai’s global customer experience and improve sales performance using intelligent cloud technology,

Thomas M. Siebel, CEO, C3.ai, and founder and CEO of Siebel Systems said, “At C3.ai, we’re growing rapidly and needed a CRM solution that could scale with us, supporting our global sales and service teams. After an extensive review of commercially available CRM solutions, it became clear to us that Dynamics 365 Sales is, by far, the best CRM product in the market. We were able to deploy it into production globally in only eight days. We have experienced a significant increase in sales productivity across all sectors, even during the global COVID-19 shutdown.”

Remote selling

As demand for enterprise-grade, AI applications keeps increasing, the need for modern CRM tools to help businesses identify new leads, manage existing relationships, and deliver customized experiences with real-time insights also grows. C3.ai said that it has adopted and deployed Dynamics 365 Sales and Microsoft Teams in less than two weeks to help streamline sales operations, collaborate in real-time, expand mobile capabilities to power remote selling and generate new business opportunities.

Remote selling is becoming very important as industries are shifting to a digital-first approach. The company said that with Dynamics 365 Sales, and key integrations across Microsoft Teams, C3.ai can better prioritise workloads, enhance sales experiences with mixed reality. It can also manage customer needs with conversation intelligence and sentiment analysis to understand what makes customers respond positively with relationship analytics based on unified data from Dynamics 365, Office 365, and LinkedIn.

Enterprise-scale platform for AI

C3.ai and Microsoft have collaborated in the enterprise AI space for many years. They have integrated the C3 AI Suite and Microsoft Azure to deliver an enterprise-scale platform for AI application development which is optimized to run on Azure. In the next phase, C3.ai aims to build a unified experience across the various departments of the organization by using Dynamics 365 Customer Service and Dynamics 365 Marketing and building deeper Teams integrations.

Hayden Stafford, corporate vice president, business applications, Microsoft said, “We’re looking forward to working with C3.ai to further its business goals with our intelligent cloud services. With Dynamics 365 at the center of its business transformation, the C3.ai team can streamline customer engagement across sales and customer service to bring a unique, tailored experience to its employees and customers.”

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