AI Augmentation Will Create $2.9 Trillion of Business Value in 2021: Gartner


By 2030, decision support/augmentation is anticipated to account for 44 percent of the global AI-derived business value.

In 2021, artificial intelligence (AI) augmentation will create $2.9 trillion of business value and 6.2 billion hours of worker productivity globally, according to Gartner, Inc.

Gartner defines augmented intelligence as a human-centered partnership model of people and AI working together to enhance cognitive performance. This includes learning, decision making and new experiences.

“Augmented intelligence is all about people taking advantage of AI,” said Svetlana Sicular, research vice president at Gartner.

“As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises,” She noted.

Business Value of Augmented Intelligence

Gartner’s AI business value forecast highlights decision support/augmentation as the largest type of AI by business value-add with the fewest early barriers to adoption.

It is predicted that by 2030, decision support and augmentation will surpass all other types of AI initiatives to account for 44 percent of the global AI-derived business value.

Augmented Intelligence Enhances Customer Experience

Customer experience is the primary source of AI-derived business value, according to the Gartner AI business value forecast.

Augmented intelligence reduces mistakes while delivering customer convenience and personalization at scale, democratizing what was previously available to the select few.

“The goal is to be more efficient with automation, while complementing it with a human touch and common sense to manage the risks of decision automation,” said Sicular.

Additional analysis on what is driving the future of AI in the IT industry will be presented during Gartner IT Symposium/Xpo 2019.