- Blockchain is a technology trend that has seen wide implementation during 2019
- AR, VR and AI will all come together to form ‘Extended Reality’ (XR)
- Use of bots and blockchain are going to be a game-changer in enhancing customer experience over the next five years
- Drafting an IoT policy and implementation of a national programme on AI that will accelerate the adoption of digital technologies
According to a recent report published by KPMG, IoT will be the most immersive, intelligent and inventive of all technologies. IoT will soon be incorporated into how we live, work and play.
It also mentioned that blockchain is a technology trend that has seen wide implementation during 2019 and its applications will continue to expand beyond cryptocurrency.
A closer look
As per the survey conducted by KPMG, AI and machine learning emerged as the top technologies that will have the highest potential to generate immersive experiences but are nascent in terms of their evolution and adoption. AR, VR and AI will all come together to form ‘Extended Reality’ (XR).
“We are living in exciting times where new technologies like 5G, IoT, AI, and AR/ VR promise to revolutionise connectivity and unlock value by creating better, more secure and personalised experiences for everyone,” said Purushothaman KG, Partner and Sector Lead – Telecom, KPMG in India
The current investment is on creating an enriched omnichannel experience for customers imbibing AI and ML. Use of bots and blockchain are going to be a game-changer in enhancing customer experience over the next five years.
The report suggested that drafting an IoT policy and implementation of a national programme on AI that will accelerate the adoption of digital technologies in the country.
It also stated that 5G is most likely to see widespread adoption by 2025 in India. Until then 2G, 4G and 5G will continue to co-exist.
