- It will use the added funding to expand Frame AI’s capabilities for the enterprise
- It said that the company is focused on making Voice-of-Customer part of daily customer operations
Frame AI, the AI-driven platform for operationalizing Voice-of-Customer has raised $6.3 million in a Series A funding round co-led by G20 Ventures and Greycroft. This brings the total VC funding including their seed, led by FirstMark, to over $10 million.
The company said that the funding will be used to strengthen the enterprise-focused capabilities of the company’s AI-driven Voice-of-Customer platform. Bill Wiberg, Co-founder, and Partner of G20 Ventures, will join Frame AI’s board of directors. Frame AI works with B2B SaaS enterprises that depend on customer retention. It helps to bring clarity, depth, and automation to their Voice-of-Customer efforts.
Bill Wiberg, co-founder, and Partner at G20 Ventures said, “Companies are investing in customer experience as they increasingly compete to retain and grow their customer relationships. Frame’s AI-driven platform allows companies to listen to their customers at scale across the many channels available for customer communications. Spotting patterns in the dots and acting on them quickly can make the difference between winning and losing, and that’s exactly what Frame helps customers do.”
Customer communication from millions of customers per month
Frame AI said that its product suite, which analyzes customer communication from millions of customers per month has experienced 10X revenue growth year-over-year. It said that its platform operates as an early warning system for Customer Experience (CX) leaders using proprietary machine learning. It helps to prioritize attention around emerging themes at the conversation, account, or segment level.
The company said that it is able to surface issues long before they would appear in any other kind of Voice-of-Customer reports by continuously consolidating data from existing channels such as CRMs, call centers, and helpdesks. It will use the added funding to expand Frame AI’s capabilities for the enterprise. This will include deeper data integrations with and automation of existing operational tools. It said that the company is focused on making Voice-of-Customer part of daily customer operations.
George Davis, CEO, Frame AI said, “Customer support and success leaders are expected to simultaneously improve customer experience, lower costs and bring more insight, faster, to the rest of their organization. Frame AI’s mission is to make this actually possible by breaking down silos and surfacing alerts and themes that are actually actionable. Frame acts like the data analysis team that most CX leaders need but don’t have.”