AGS Transact Technologies Launches ‘Touchless’ Solution For Cash Withdrawals At ATMs

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  • ATM cardholders can withdraw cash from an ATM by scanning a QR code on the machine’s screen without having to touch the surface
  • The company said that the contactless solution will enable a bank customer to perform all the steps required to withdraw cash from an ATM using the mobile application itself

AGS Transact Technologies Limited (AGSTTL), which provides end-to-end cash and digital payment solutions and automation technology has developed and tested ‘Touchless’ ATM solution in light of COVID-19. It said that ATM cardholders can withdraw cash from an ATM by scanning a QR code on the machine’s screen without having to touch the surface. It is presently providing demo of this solution to the interested banks.

Ravi B. Goyal, chairman, and MD, AGS Transact Technologies Limited said, “In the wake of the global pandemic, we have been working towards providing customers with a more streamlined and simplified user experience. India continues to have a strong base for cash transactions while QR code and BHIM UPI remain a popular choice for making digital payments. Our new Touchless ATM solution is an extension of the flagship QR Cash solution which ensures the safety of the users and will provide a seamless cash withdrawal experience with enhanced security. With minimum investment, the banks can enable this solution for their ATM networks by upgrading the existing software. We are confident that this solution will resonate with Banks and customers alike.”

Scan the QR code displayed on the ATM screen

The company said that the contactless solution will enable a bank customer to perform all the steps required to withdraw cash from an ATM using the mobile application itself. He/she can scan the QR code displayed on the ATM screen and follow the directions on their respective bank’s mobile application. This will include entering the amount and mPIN required to dispense the cash from the ATM machine.

Mahesh Patel, president, and group chief technology officer, AGS Transact Technologies Limited said, “The seamless, cardless and touchless withdrawal method is designed to provide easy transaction flow, without the need to touch the ATM screen or enter the pin. It will help in minimising apprehension and reinstate customer confidence in using ATMs in the current scenario. Additionally, the solution will further ATM transactions whilst also enabling banks to access consumer data in order to offer customised solutions.”
The company had earlier introduced UPI-QR based Cash withdrawal solution in partnership with Bank of India. The company said that during the lockdown period, AGSTTL with its partner banks has been providing critical services like sustenance of ATM operations, cash replenishment services and various back-end operations.

The way this application will work include opening the bank mobile application on the smartphone and select QR cash withdrawal. Then one has to enter the amount one wishes to withdraw on the mobile app. Then the customer has to confirm the amount by clicking on ‘proceed’ in the app and enter the mPin no. to authenticate the transaction. Then , he/she has to enter the mPin no. to authenticate the transaction and collect the cash and receipt.

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