IBM Partners with HDFC ERGO to Co-create AI-based Solutions


Through the IBM Garage, HDFC ERGO and IBM will leverage exponential technologies and deep insights to co-create, co-execute and co-operate new solutions

IT major IBM India announced that it has collaborated with HDFC ERGO General Insurance Company to co-develop new artificial intelligence (AI)-based solutions for enhancing customer experiences.

As per the alliance, teams from IBM Services and HDFC ERGO will jointly work to develop and test new solutions by leveraging IBM Garage that utilises data-driven insights to create end-to-end solutions and strategies for business transformation.

The IBM Garage team consists of insurance industry experts, data scientists, design thinkers and architects who will work in close coordination with the team of HDFC ERGO to identify innovative, data-driven ideas through short iterations on a constant delivery schedule.

Leveraging exponential technologies

Commenting on the development, Mark Foster, Senior Vice President, IBM Services and Global Business Services, said, “Organisations are managing the dual demands of undertaking digital transformation and reinventing their businesses to respond to changing customer demands — they must do so at pace and at scale.”

“Through the IBM Garage, HDFC and IBM will leverage exponential technologies and deep insights to co-create, co-execute and co-operate new solutions, capabilities and approaches to transform customer experiences,” he added.

Mehmood Mansoori, Member of Executive Management & Group Head – Operations, IT, Marketing & Online Business, HDFC ERGO General Insurance, said, “HDFC ERGO has taken significant strides in the areas of emerging technologies to lead with a focus on customer centricity. With IBM’s Garage, we are set to leapfrog this vision to newer heights using the cognitive power of IBM Watson.”

IBM Garage will help in developing rapid, scalable and cost-effective methods to create, deploy and test high-end automation solutions that are enabled via AI and analytics capabilities, and are delivered on IBM Cloud. In addition, the Minimum Viable Product (MVP) solution delivery, testing and deployment will include seamless integration with the internal systems of HDFC ERGO.

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