Haptik and Leena AI Partner to Offer End-to-End Enterprise Bot Solutions

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Haptik and Leena AI will provide each other’s solutions to support enterprises in making a smooth shift to automated operations

Haptik, one of the largest conversational AI platforms, has entered into a strategic partnership with Leena AI – a start-up backed by Y-combinator, to provide a one-stop shop for all kinds of bot solutions to enterprises.

The two leading Indian companies in the field of conversational AI platforms aim to utilise each other’s strengths and expertise to provide a holistic chatbot solution which can effectively handle several operational requirements of enterprises.

The solutions of Leena AI are focused on providing bot-based IT, HR and admin solutions for the employees, whereas Haptik provides its varied engagement bots for tackling consumer use cases. Under the partnership, the two companies will provide each other’s solutions to support enterprises in making a smooth shift to automated operations.

More opportunities for enterprises

Commenting on the partnership, Aakrit Vaish, Co-founder and CEO, Haptik, said, “As a leader in the conversational AI space, we get a lot of requests from customers for internal use cases like HR automation and IT support. We are happy to now work with Leena AI and address these use cases and increase our product offering for our customers.”

“With this partnership, Haptik now has a conversational AI solution for all major use cases which enterprises are looking to service. We were impressed by the domain expertise and models Leena has built for employee-centric scenarios and realised that partnering with them would be a great win for our customers,” he added.

Speaking about the development, Adit Jain, Co-founder and CEO, Leena AI, said, “Our approach of going deep in internal use cases has worked really well. HR automation is a huge need at this point and more and more organisations are looking to drive efficiencies in their HR processes and response management.

“We are extremely excited to partner with Haptik and leverage their deep market relationships to offer our solutions to their customers. Having personally looked at their tech stack and platform capabilities, we are looking forward to offer Haptik’s bots to our customers as well. While Leena AI is the leader in the HR tech domain, this partnership enables us to offer more solutions to our customers and also helps both organisations learn from each other,” Jain added.

The partnership between Haptik and Leena AI is a boon for India’s chatbot industry, which has been growing at a rapid pace due to a rising interest among the enterprises that want to make their businesses future-ready. The association provides a unique opportunity for enterprises to select the combined solutions of the two companies.

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