Healthcare Business Improves Due to Digital Transformation: Study


People are increasingly focused on improved healthy living and preventive care, where a combination of smart medical devices such as IoT, cloud, data analytics and AI play a crucial role.

Healthcare organisations, in the Asia Pacific (APAC) region, which are embracing digital transformation have recorded improvements of 14 per cent to 21 per cent in their business, as per a new study.

Healthcare organisations have seen improvements in patient outcomes and disease prevention, patient experience, innovation of care teams, cost reductions, and integrated care coordination. These five areas are getting benefited the most from digital transformation solutions, according to the latest study jointly conducted by Microsoft and IDC Asia/Pacific.

They also expect to gain further enhancements of nearly 30 per cent by 2020, with integrated care coordination likely to witness the bigger gains.

Healthcare organisations need to progress faster

Commenting on the findings, Keren Priyadarshini, Regional Business Lead, Worldwide Health, Microsoft Asia, said, “Facing increasing patient expectations, rapid advancement of technology and strong emerging competitors, healthcare organisations need to progress faster and accelerate their digital transformation journey to develop new healthcare services.”

Keren further said, “Healthcare leaders can no longer afford to just focus on basic optimisation of operational processes. There is an imminent need for them to go beyond that and transform the entire business holistically. By doing so, they can ensure that they remain competitive in the industry as patient care continuum becomes increasingly important.”

Smart healthcare devices and new emerging technologies such as Internet of Things (IoT), artificial intelligence, cloud and data analytics are playing a crucial role in preventive care and improved healthy living.

“More healthcare organisations are recognising that there is a shift away from hospital-based care. People are increasingly focused on improved healthy living and preventive care, where a combination of smart medical devices, IoT, cloud, data analytics and AI plays a crucial role,” said Keren.

Digital transformation could possibly double the improvements of integrated care coordination in three years, according to the study.

AI will change the paradigm of care

The advent of disruptive technology is a major business concern as expressed by most of the respondents. For example, the emergence of AI will change the paradigm of care for healthcare organisations in the near term, the study noted.

IDC forecasts that 40 per cent of digital transformation initiatives will be backed by AI, cognitive capabilities by 2019, providing timely, crucial insights for new operating and monetisation models in the APAC region (excluding Japan).

The study was conducted on 1,560 respondents from 15 markets, including Australia, China, Hong Kong, Indonesia, India, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam.


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