Poly Integrates its Trio Phones with Alexa for Business

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The Alexa for Business allows users to perform several basic tasks including scheduling and starting meetings, through voice commands only

Poly, the new brand name of the merger of Plantronics and Polycom, has entered into some significant associations with Microsoft and Amazon that include a first-of-its-kind integration with the artificial intelligence (AI) voice assistant Alexa for Business.

The company announced that it had worked with Amazon Web Services (AWS) to integrate Alexa for Business to the conference room phone of Polycom Trio.

The integration will be launched by way of a software update next month and will remove a considerable barrier in adopting Alexa for Business. The Alexa for Business allows users to perform several basic tasks including scheduling and starting meetings, through voice commands only.

Earlier, the customers of Alexa for Business were required to deploy Amazon Echo devices for using the service. However, with the latest integration, businesses which have cloud-connected Polycom Trio phones, will be able to utilise these devices to access the Alexa for Business’ voice controls.

In November last year, AWS had announced to open the Alexa for Business to third-party devices. Apart from Poly, Amazon listed iHome, Linkplay, Extron and BlackBerry, are the early partners.

New line of phones

In addition, Poly launched two new models of its CCX series phones for Microsoft Teams platform. The new models are basic desk phones having colour display, with larger screen ideal for video conferencing.

Apart from new phones, the company also announced that it is providing its service – RealConnect, to Microsoft Teams for connecting third-party video endpoints. The service is compatible with devices from Poly and also third-party vendors such as Logitech and Cisco.

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