West Pharma Opens a New Digital Technology Center in Bengaluru


The Digital Technology Center will allow West’s team to create compelling digital experiences for its global customer base across hemispheres and source talent from India

West Pharmaceutical Services, Inc., a leading global company providing innovative solutions for injectable drug administration, opened a new state-of-the-art Digital Technology Center (DTC) in Bengaluru, India.

This new business space will act as a global center of excellence for West’s Digital and Transformation (D&T) team, as well as teams that are based in Eschweiler, Germany and Exton, Pennsylvania.

The new center is a vital part of the company’s ongoing efforts to improve customer engagement by way of digital manufacturing, digital marketing and automations to enhance external and internal business processes.

The Bengaluru center spread across 17,000 square feet in the heart of city’s Outer Ring Road technology district. Currently, the company is hiring technology professionals in several domains such as cloud architecture, network security, applications development and enterprise resource planning (ERP).

The teams at DTC will work globally in order to support West’s efforts in digital marketing, e-commerce, digital manufacturing, roll-out of SAP S/4 HANA (ERP) cloud business suite and product development, including embedded solutions such as the Internet of Things (IoT), artificial intelligence (AI) and smart devices.

Recruit talent from India

Silji Abraham, Chief Digital and Transformation Officer, West, said, “Our team at West appreciates and understands the important role that technology plays in our business, and the tremendous opportunity it has to enhance the way in which we operate, both externally and internally.”

“This Digital Technology Center will allow our team to create compelling digital experiences for our global customer base across hemispheres, source talent from India’s fast-growing technology industry and bring forward the latest digital advancements to create insights and value for our customers and team members – ultimately delivering better business results,” said Abraham.

In 2018, West has opened an online Knowledge Center to offer detailed technical information and scientific insight in the form of bulletins, scientific reports, literature and presentations from its skilled team of professionals.

In India, the company has had a presence since 2014. It has a manufacturing plant in Sri City (near Chennai) and a commercial office in Hyderabad.


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