Number of Organisations Implementing AI Grows 270 Per cent in Four Years: Survey


As capabilities of AI have considerably matured, businesses are more willing to deploy this technology, according to a Gartner survey

There is a 270 per cent increase in the number of organisations who have implemented artificial intelligence (AI) in the last four years, according to the latest survey by the global research and advisory firm Gartner, Inc.

The number of organisations implementing AI grew three-fold in the past year, it added.

Organisations across all industries utilise AI in a range of applications, but struggle with acute shortage of talent, the survey said.

Commenting on the survey results, Chris Howard, Distinguished Research Vice President, Gartner, said, “Four years ago, AI implementation was rare, only 10 per cent of survey respondents reported that their organisations had deployed AI or would do so shortly. For 2019, that number has leaped to 37 per cent – a 270 per cent increase in four years.”

“If you are a CIO and your organisation doesn’t use AI, chances are high that your competitors do, and this should be a concern,” he added.

“We still remain far from general AI that can wholly take over complex tasks, but we have now entered the realm of AI-augmented work and decision science — what we call ‘augmented intelligence,’” Howard said.

Big jump in numbers in past year

The AI deployment has tripled in the past year — increasing from 25 per cent in 2018 to 37 per cent presently.

Citing the reasons for such leap, the survey mentioned that capabilities of AI have considerably matured, therefore businesses are more willing to deploy this technology.

AI has become an essential part of every digital strategy and is already being used in a range of applications. Around 52 per cent of telecommunication organisations implement chatbots and 38 per cent of healthcare providers depend on computer-assisted diagnostics, as per the survey respondents.

Talent shortage

However, the survey found out that the shortage of skills is a major challenge faced by the organisations. About 54 per cent of respondents view skill shortage as the biggest challenge facing their organisation.

Howard said, “In order to stay ahead, CIOs need to be creative. If there is no AI talent available, another possibility is to invest in training programmes for employees with backgrounds in statistics and data management. Some organisations also create job shares with ecosystem and business partners.”

For the survey, Gartner collected data from over 3,000 chief information officers (CIOs) in 89 countries across major industries. The aim of the survey is to help CIOs and other industry leaders to prepare and validate their management plans for the coming year.


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