Ebix Launches a New Generation AI and ML Solution

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GeniEbix is aimed at enhancing the experience of users to a different level as well as bringing automation to the complete value chain of insurance processing

Ebix, a leading global supplier of on-demand software and e-commerce services, announced the launch a state-of-the-art technology solution – GeniEbix. The new solution integrated the application of artificial intelligence (AI), machine learning (ML), robotics process automation (RPA), natural language processing (NLP) and predictive analytics to all the company’s insurance products and solutions.

GeniEbix is aimed at enhancing the experience of users to a different level as well as bringing automation to the complete value chain of insurance processing such as CRM, order entry, quoting, case management, policy servicing and underwriting.

Ebix also announced that it has already began associating with its clients on the new initiative, in several areas including:

  • Utilising GeniEbix chatbots for handling pre-sales functions with direct consumers and agent CRM functions.
  • Applying predictive analytics and ML for intelligent evaluation and risk assessment of leads data.
  • Enhancing underwriting and new business case management functions with NLP support.

Revolutionising the user experience

Speaking about the launch, Gagan Sethi, Chief Technology Officer, Ebix, said, “Ebix has embarked on a transformational journey to industrialise process automation, predictive analytics, ML algorithms, and AI capabilities across its exchanges and enterprise platforms.”

“We see applicability of GeniEbix across all our business units internationally, including life and annuities, health, P&C, employee benefits and wellness. We are excited to bring the technology, strategy and innovation behind GeniEbix to our customers worldwide,” he added.

Graham Prior, Executive Vice President – International Business & Product Management said, “We will be working towards making GeniEbix solutions available to our insurance clients across the world. GeniEbix optimally combines advanced technology with functional solutions, to revolutionise the user experience and decision-making power of business applications. We believe that GeniEbix based solutions will enable our customers to strike a balance between efficient use of human workforce and advanced process automations.”

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