India Ahead of Singapore in Adopting Workplace Automation: Study

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Nearly 71 per cent Indians surveyed already have their daily tasks automated, which is higher than Singapore (54 per cent), says the study

IIoT

India is ahead of Singapore when it comes to willingness in trying new technologies and ways of working to be more productive or efficient, according to the findings of a new study by Verint and Opinium Research LLC.

More than three-fourth (76 per cent) Indians are willing to try new technologies and ways of working as compared to around 70 per cent in Singapore, the report says.

However, more than 50 per cent respondents in Singapore agreed that artificial intelligence (AI) will boost job productivity and efficiency.

According to the study, 72 per cent respondents in India said that using AI in the workplace to replace or augment manual labour, more than than their Singaporean and Australian counterparts, with 54 per cent and 34 per cent, respectively.

“Nearly 71 per cent Indians surveyed already have their daily tasks automated, which is higher than Singapore (54 per cent), Japan (37 per cent) and Australia (41 per cent),” the researchers noted.

Trend to continue in future

It’s estimated that this trend will continue in the future with 75 per cent Indian workers saying that they continue to see processes being automated. This is considerably higher than in Singapore (66 per cent) and Japan (41 per cent).

Commenting on the findings, Manish Shah, VP – Southeast Asia, Verint, said, “Our study shows that Singapore is striding ahead in digital adoption and is carving out a digital future. This is visible by the way consumers interact with brands, opting for a digital customer service and in the way workers favourably view AI and robotic technologies in the workplace.”

However, there is still progress to be made with some technologies proving to have slower uptake in the customer journey such as personal assistants, AI-driven customer technology and kiosks, especially when compared to India and even Hong Kong, he noted.

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